100% Money Back & Satisfaction Guarantee
At Trendy Palace, it is our absolute priority that all customers are completely satisfied when shopping with us.
If you are unhappy with the order you have received, we will gladly issue a full refund or replacement within 30 days after your order has been delivered.
Please contact us at firstname.lastname@example.org for any questions/concerns regarding your order.
We reserve the right to decide to grant our policy depending on the concern of the product.
What if the product I received was defective?
If the item(s) you received were defective, please contact us at email@example.com and we will either issue a full refund of the total amount, or a free replacement of the same item - free of charge.
What is your cancellation policy?
We allow up to 24 hours from when the order has been placed in order to request a cancellation.
Please understand that we will not be able to cancel your order any time beyond this time frame as we do our best to process and ship out items as fast as possible.
When will I receive my refund?
Refunds are processed immediately once we confirm your request and analyze the situation of your order.
It can take anywhere between 5-10 business days for the refunded amount to show on your bank statement.
If it has been beyond this period, we advise contacting your bank to see if there might be a pending credit waiting to post.
Late or missing refund?
If you have not received your refund yet, please contact your bank, as there is sometimes a processing window before the refund amount is posted.
If a refund is still missing, contact your credit card company, as it may take some time before it correctly reflects on your statement as well.
If all of these steps are done and you still don't have the refund, please email us at firstname.lastname@example.org, and will do our best to resolve this issue.
Refunds requests before receiving the product
If your product has been already shipped (but you haven't received it yet), we cannot process any refunds.
The only exception for a refund request before item arrival is if the product has been deemed lost during shipping.
What should I do if the tracking page shows my item was delivered, but I never received it?
We are so sorry for the trouble!
We always recommend checking around your property or with neighbors to ensure your package was not misplaced.
If after checking and you were unable to recover your packages, please contact your local post office and provide them with your tracking number.
Please contact us at email@example.com if you need further assistance on this matter and we will provide the best solution that we can.
Often times we will be able to resend the package if it was returned to our warehouse due to an error on the mailing address, or if the mailman was unable to deliver the package properly.
If the package is still lost despite contacting your local post office and not having received your package in our warehouse, then we may also provide another replacement to be sent out to your location at a reduced cost.
Additional PoliciesWe do not provide refunds for any orders that are refused delivery. This is due to the shipping courier improperly re-routing delivery back to our warehouse - resulting in the complete loss of the goods.
When you order from Trendy Palace, you agree to wait the expected times of deliveries that are stated in both your order confirmation receipts and any further updates that are sent to the email used when purchasing.
If there are any unusual delays with having your order shipped to your location, you will be kept up-to-date via email at all times.
We will issue partial refunds or full refunds depending on the severity of the delay of your order. However these refunds are only processed once the customer confirms their decision via email.
Please always check your spam/junk folder for email updated from Trendy Palace.
If on Gmail, please check your promotions or updates tab.
Depending on the circumstances of your order, we reserve the right to grant or decide whether a full refund, partial refund, or replacement will be necessary - despite what may be stated in our policy pages.
Every customer scenario is different and must be treated individually depending on the circumstance.